Returns & Exchanges
At Impulse Coffees, we strive for the perfect brew every time; however, due to the perishable nature of our products, we cannot accept returns on roasted coffee beans or grounds. If you are unsatisfied with your order or received damaged merchandise, please follow our streamlined resolution process below.
Inspection
Examine your package upon arrival for any signs of damage or incorrect items, ensuring you keep all original packaging for reference.
Contact Support
Email our brewing experts at [email protected] within 7 days of delivery with your order number and photos of the issue.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a replacement or a store credit refund.
Resolution
Once approved, we will ship out a fresh batch of coffee or issue your credit immediately, ensuring you never miss your daily caffeine fix.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing